Returns & Refunds Policy
At Ahmad Tea USA, we want you to be completely satisfied with your purchase. If you receive a damaged or incorrect item, please contact us within 30 days of delivery for a full refund or replacement.
Contact Support
Email our customer service team with your order number and a photo of the product if it arrived damaged or defective.
Review Eligibility
Due to the perishable nature of tea, we only accept returns for unopened products or items that were damaged during transit.
Ship the Item
Once your return is authorized, we will provide a return shipping label or instructions on how to send the tea back to our warehouse.
Receive Refund
After we receive and inspect your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing